Return and Refund Policy

Last Updated: September 25, 2025

IBERHOMA strives to ensure customer satisfaction. If you are not satisfied with your purchase, you may return it under the following terms and conditions.

1. Return Period

• Returns are accepted within 30 days of delivery.

2. Return Conditions

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition

• Include all original packaging

• Be accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale items

• Personalized or custom-made products

4. Return Shipping Costs

• Domestic Returns (United States): Free of charge

• International Returns: Customers are responsible for shipping costs, except in cases of defective items or our error

5. How to Initiate a Return

To start a return, contact us at contact@iberhoma.com and include:

• Your order number

• Reason for the return

6. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund

• Approved refunds will be processed within 5–10 business days using your original payment method

• Refunds may take additional time to appear on your account depending on your bank or payment provider

7. Exchanges

• Exchanges are treated as separate transactions

• Please return the original item first and place a new order for the desired item

8. Questions

For any questions regarding returns or refunds, contact our customer support team at:
📧 contact@iberhoma.com